Renaissance Medical Supply is a retail provider of home medical care and personal health care products. Our mission is simply to serve your medical and health care product needs by bringing value to you through the online marketplace. We have a two point approach to meeting this goal. The first is our commitment to offer quality products in a very low-overhead environment. The second is by maintaining a customer service department that is totally committed to your satisfaction and is always searching for ways to improve your experience with our company. Together these add up to the unsurpassed value that you will learn to expect from Renaissance Medical Supply.  back to top

Company name:        Renaissance Medical Supply
Address:             PO Box 51236
                     Idaho Falls, Idaho 83405

Phone:               208-528-8076
Fax:                 208-528-8078
Toll free ordering:  877-203-1210

E-mail:
customer service:    customerservice@rmsmedical.com
web:                 webmaster@rmsmedical.com

1. online: 24 hours a day 7 days a week. Pay by check or credit card.
2. by phone: Call our toll free order line at 877-203-1210 during regular customer service hours of 7 AM to 10 PM Monday through Saturday mountain time.
3. by mail: Print our mail order form and mail it with your check, money order, or credit card information to:
   Renaissance Medical Supply
   PO Box 51236
   Idaho Falls, Idaho 83405
   You can also send the order form by fax or e-mail. We do not recommend sending credit card information by e-mail.

At this time we ship only to the 48 contiguous United States.

Returns: You may return most items for any reason for a full refund of the price you paid less shipping charges if the products are new, unused, in the original packaging and ready for resale. Refunds can be given for 30 days from the date you recieve your products. We will, of course, correct our own errors or replace defective merchandise including shipping charges.
To return an item call our customer service department at 208-528-8076 and you will be given a return merchandise authorization (RMA) number. Include this number with your return shipment and ship by insured carrier (such as UPS). When you get your refund it will be credited to the card you used for the purchase or, if you paid by check, you will be issued a check.  back to top

Finding your way around: The first page you see at rmsmedical.com is the home page. If you click on the company logo in the upper left corner of any page on this web site you will be returned to the home page. From the home page you can access the store by clicking the "go shopping" button on the left. This takes you to the store front, the first page of the online catalog. You can also go to the store by clicking the words "store front" in the black navigation bar on any page. This will always return you to the first page of the online catalog.
Basket contents: Click this link in the black navigation bar to see what's in your shopping basket at any time. If you need to change quantities or remove items this is the place to do it. You can change the number of items in the quantity box and click "update" or click the "remove" button and then click "update". To continue shopping click "storefront".
Finding products: At the store front you will see a list of categories on the left. Click any one of them to open a list of sub-categories or products in that category. When you have reached a list of products in a category you can click the "add one to basket" button to put the item in your shopping basket. The "buy one now" button will add the item to your basket AND take you to the checkout. If you click the picture of the item or the item name you will go to the product page for that particular item which will show a larger picture of the item and beneath the picture is a detailed description of the item.
Search: Click search in the black navigation bar and the search page will open. Here you can enter keywords such as a product name, brand or medical condition and click the "search" button to find any product in the store.
Search tips:

1. Use singular forms of words. For example, walker instead of walkers. Try both.
2. The order in which you put the search terms does not matter. For example, quad cane will return the same results as cane quad.
3. Search is not case sensitive. OSTOMY, ostomy, or Ostomy will all return the same results.
4. Try to be specific. For example, a search for "incontinence" would return all incontinence products. A search for "disposable incontinence" would return fewer results and a search for 'pediatric disposable incontinence" would narrow the search even further.
5. If you are interested in only one brand, then entering it as a search keyword will return only that brand.